(Talk) Internal-Facing Product Management: Why and How

Customer-facing products often have internal-facing areas—either to directly provide parts of the service the product offers, or support adjacent functions (growth, customer / technical support). I’m going to be talking about why it makes as much sense to properly “product manage” these areas as the customer-facing ones, and how I’ve been doing it at Onfido.

Slides

“Internal-Facing Product Management: Why and How” slides on Speakerdeck

Presented At

  • Braga.Product, 3 Jul 2019, Braga, Portugal